• Delivery & Lead Times

    All of our items are handmade to order in our West Yorkshire workshop. Lead times vary by product size and can be found on each individual product page.

    Estimated Making Times:

    • Small items & standard wall shelves: 1 week
    • Deep/large shelves & console tables: 1–2 weeks
    • Desks, coffee tables & breakfast bars: 2 weeks
    • Shelving units: 3 weeks
    • Dining tables & large furniture pieces: 3–4 weeks

    Ordering Multiple Items?
    If you order more than one item, your total lead time may be extended. We usually craft and ship your entire order together once all items are complete.

    Shipping & Delivery

    • Tracked Shipping: All orders are sent via a fully tracked courier service.
    • Large Furniture Delivery: For dining tables and large pieces, please allow an extra 2–3 working days for delivery once dispatch is booked.
    • Standard Shipping: For all other items, shipping time is added on top of the making times listed above.

    Easy Assembly
    Most items arrive flat-packed to protect them during transit. They are designed to be very quick and simple to put together - all you will need is a small screwdriver.

    Please Note: Because everything is handmade to order, all lead times are estimates only. We always work our hardest to get your order to you as quickly as possible.

UK DELIVERY

Free Delivery: We offer free delivery on all orders across the UK mainland.

Timeline: Please allow an additional 1–3 working days for delivery once your item has been dispatched.

Offshore & Highlands: Additional charges may apply for deliveries to the Scottish Highlands, Northern Ireland, the Isle of Man, the Isle of Wight, and the Channel Islands. Please contact us before ordering if you are located in these areas, as extra costs are more likely for heavy or oversized items.

INTERNATIONAL DELIVERY

  • Heavy & Oversized Items: For large or heavy items, please contact us before purchasing to confirm shipping costs. Please note that some products cannot be shipped outside the UK; if your order includes one of these items, we will issue a full refund.
  • Timeline: Please allow an extra 5–7 working days for delivery outside the UK. We are not responsible for transit delays caused by customs processing or international postal services.
  • Customs & Import Taxes: All international shipments are sent DDU (Delivered Duty Unpaid). Buyers are responsible for any customs duties, import taxes, or handling fees determined by their country’s regulations.
  • Unpaid Fees: If customs fees remain unpaid and your parcel is returned or refused, these costs will be deducted from your refund.

U.S. Customers

  • Customs Update: All parcels shipped to the United States are subject to duties, taxes, and customs fees - regardless of order value. U.S. Customs determines these fees, which are payable by the buyer upon delivery.
  • Delays: Due to enhanced customs checks, delivery times to the U.S. may take longer than standard international estimates.

Special Guide for U.S. Customers

Following major changes to U.S. Customs regulations, all low-value duty-free exemptions (previously known as the $800 de minimis rule) have been removed. This means every single parcel entering the United States from the UK is now subject to full customs clearance, processing fees, and import duties, regardless of the order's value.

To ensure your handmade furniture arrives safely and as smoothly as possible, please note the following:

  • Customs Fees & Taxes: Because we ship via DDU (Delivered Duty Unpaid), you will be responsible for paying all U.S. Customs duties, local state taxes, and carrier handling fees. The courier will contact you to collect these payments before your item is released for final delivery.
  • Potential Customs Delays: U.S. Customs and Border Protection (CBP) now conducts enhanced documentation checks on all physical imports. Because of this added scrutiny, clearance can take anywhere from 2 to 5 extra working days on top of our standard international shipping timeline.
  • Required Details at Checkout: To prevent U.S. Customs from holding or returning your package, we must include complete receiver data on the commercial shipping invoice. Please ensure your delivery address, phone number, and email address are 100% accurate when placing your order.
  • Unpaid/Refused Deliveries: If a shipment is refused or returned to our West Yorkshire workshop because customs fees were left unpaid, any return shipping penalties and administrative fees charged to us by the carrier will be deducted from your final refund.

  • Packaging

    We carefully & securely package your order using 100% recyclable cardboard ready for delivery.

    Your order will be checked, scanned & collected by our couriers. This is when you will receive your dispatch notification.

  • Tracking

    Once your order has been dispatched, a courier will contact you to provide a delivery date and tracking number.

    To receive the maximum amount of tracking information, please ensure that you include your email and mobile number with your order.

  • Delivery

    The courier will also give you an estimated time of delivery and provide live tracking updates in most cases.

    You can track your parcel during delivery using the links through your dispatch email.

  • Returns in 3 easy steps:

    Although we're confident in all of our products, we understand that sometimes things can change, so if you wish to return a product, you have 14 days to do so. Within this time, you must have contacted us before the return and are required to cover the return postage. Bespoke items are non-refundable.

  • Step 1: Contact us

    Please ensure you contact us prior to your return and we'll give you any information you need to complete your return with as much ease as possible. We'll need you to fill in our returns form here.


    This will need to be placed in the box to help us identify your return when it lands back with us.

  • Step 2: Re-package

    Please ensure that the return form is included in your package and ensure that all items are packaged well to make sure you won’t be charged any extra repair fees. These are outlined in our returns policy.

    Ideally please re-use our packaging where possible as this helps to limit unnecessary waste.

  • Step 3: Send It Back

    Once the parcel is all packed up and ready to go, just send it back to our workshop. Return costs are covered by the customer.

    We advise using a parcel comparison company such as Parcel2go or for large-heavy parcels Transglobal Express.

    Choose the link below to book your Return...

    Parcel2go or Transglobal Express